Wednesday, November 25, 2009


Focus: Employee Training, Employee Motivation, Performance Management, Management Success

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As we continue with laying a strong foundation for being a successful and effective manager, it’s important to understand that what will help you be so is learning about you operate and in that continuing to commit to your own personal development and self management. 

Also, all the lessons included in this management training series through out the year hinges on your understanding of the concept I am now about to introduce to you.

The concept is T = F = B and I’ll explain in the context of what I call reverse management training.

It’s been my observation that in many management training programs there has been taught a reverse way of how to train, manage and develop employees. Now what do I mean by that? 

In general when most people go to a management training they go to learn how to impact, modify or develop the behavior of their team so that they can get different and hopefully better outcomes. What’s interesting about that is when you understand how the brain works and you understand human behavior, talking about and only talking about impacting behavior is actually reversed.

Here’s what we should be thinking, in fact if you have a sheet of paper I want to encourage you to write down this formula. The formula begins with the letter T, T impacts F impacts B. So it’s T as in Tom, F as in Frank, B as in Boy. So what does the formula stand for? The T stands for think, the F stands for feel and B stands for behavior. In reality, this is how we operate.

When we experience an event, the first thing that happens both on a conscious level and on a sub-conscious level is we generate thinking around that event and that thinking usually is an interpretation of the event or experience that we have. Whatever we think then generates feelings about that event and depending on our personality types, the intensity of those feelings are on a scale of 1 to 10. Then those feelings shape, influence and dictate how we behave or how we will respond to the event.

In most management training, that formula is not taught and additionally very little is taught about how to address the beginning of that formula. How many times have you been to a management training and there’s been some time really focused on how to influence the thinking of an employee. Actually that’s in a way what makes management “kinda” hard; we’re trying to work with the end of the formula rather than address the beginning. I submit to you that if we spent more time cultivating the thinking of our team members that there would be a direct impact on their performance or their behavior. 

And that brings us back to you. It’s essential that you understand this is how you work also and that’s why we will be spending the next few lessons and will continue to have lessons under the theme of The Management Mindset to help you developing thinking like a manager. That needs to be a conscious transition in order to ensure your success and competence!

Action: Use this formula as a coaching tool for yourself and your team members. With it, you’ll be able to manage your thinking and emotions to ensure the outcomes you want and to be able to identify any counterproductive activity that’s undermining what you really want to occur

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